This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.

Bookings and Fees

What currency do you accept?


We list our prices in US Dollars ($) and use PayPal to securely accept payments in any currency. Note PayPal will convert the Dollar amount into your currency + any fees they may add.>


If you are joining a tour on the day we can accept either US Dollars ($) or Costa Rican Colones (₡) in cash. Unfortunately, at this time, we do not accept debit/credit card payments in-person.

Can I pay a holding deposit?

At this time we only take a full payment online but may look to provide the deposit option in the future.

Can I change or cancel my order?

Our cancellation policy detail how we manage times when you have a need to make a change to your tour.

Are there any extra costs?

IVA is charged at 13% and is included in your order. An invoice with the IVA amount will be emailed to you after placing your order.

Please see our tour comparison guide to understand what each type of tour includes.

Should I tip my guide?

While tipping is optional, we recommend rewarding your guide for an excellent tour. All tips earned by guides are welcome and appreciated.


I have a young child can we go on a tour?

Each tour has different rigors, please make sure you reach the tour details before deciding on whether it makes sense for you to bring a young child. If you are ever in doubt please contact us to get some advice about whether or not the tour you want to take will be suitable.

Unfortunately, there are times where we can not welcome young children due to the nature of the tours.

I have accessibility needs, can I go on a tour?

We are happy to accommodate everyone who visits our beautiful country. To maximize the experience please contact us with any limiting factors so that we can make reasonable allowances.

I am pregnant can I go on a tour?

It really depends on the tour, Costa Rica is a diverse land with many challenging tour routes. We recommend contacting us ahead of time to get advice on which tours may be most suitable.

Tour types

What is the benefit of a private tour?

Apart from being Private, these tours allow you to personalize the experience to your every need.

  1. You will get 1 on 1 time with your tour guide
  2. who will have a tailored list of activities based on your request
  3. be able to tweak the times of your tour to fit your schedule
  4. enjoy private transfers to and from your location
What is the difference between the Premium tour and the Classic tour?

Both the Classic and Premium tours are group tours, they are both great tour options and they both include the same likelihood of seeing animals.

But that is where the similarities end, with a Classic tour you benefit from smaller groups, transfers, from your location as well as complimentary snacks en-route.

Are the tours safe?

We are venturing out into the open wildland of Costa Rica, there is inherent peril. But there is no reason to be fearful, most animals are more scared of you than you are of them.

Our tours were designed with your comfort and security in mind. Our guides are certified and have all the experience needed to keep you safe on a trip into the jungle or along the mangrove.

Why take a tour guide at all?

Save time

Most people only have a certain amount of time traveling the country and trying to pack in a ton of sights is always time-consuming. Guides will always be able to cut to the chase to help you to find and see what you want to see without getting caught up in unnecessary activities along the way.

Local knowledge

Tour guides are amazing sources of information on everything you need to know about the local culture and heritage. Learn how to spot a sloth or which calls the toucans made No problem! There’s no better way to enjoy a new place than chatting to someone who knows the area like the back of their hand and hearing first-hand what life is like.


Not all travelers are Nature-wise and for this reason, it is often safest to visit certain areas with a guide. We take care of every detail to make our activities safe for everyone.

Support local businesses

One of the most important things you can do when you travel is supported local entrepreneurs is something you can do simply by using a local guide. It brings income into their communities and helps to build the economy and tourism potential of an area. Travelers who visit an area with a local guide will be guaranteed a more authentic and rewarding experience, full of interesting tales. Immersing yourself in the culture is ultimately what travel is all about.

Be an Instagram hit

While traveling is about making new friends and long-lasting memories, what better way to relive those memories than having an album full of photographs? Photos of sights are boring if there's no one in them. Scrap the selfies and get your guide to take a photo of you. Also in our tours, we use or Swarovski cristal spotting scopes to take pictures and videos of animals. And, after a long day of sightseeing, cultural education, animals and obligatory photo-taking, enjoy a cold beverage with your guide. It might just be the start of a beautiful friendship.


Is there parking on site?

Parking varies from tour to tour, so if you are making your own way to the tour then please reach out to us in order to get instructions on where is suitable to park and where.

What time do I need to arrive?

If you are driven to spot you have to be 15 min before the tours start.

What kind of footwear should I bring?

Closed shoes are always the best option. We recommend you check out our what to bring the section to ensure you are fully kitted out for a tour.

How much walking will the tour include?

Every tour is different if you have any walking issues please communicate with us to provide the best recommendations for you.

Do expect on most tours there is a sizeable walk, if you struggle with mobility please contact us to discuss so that we may make reasonable allowances or recommendations for your tour.

How do the transfers work?

Our meeting point will be right at your hotel lobby or front desk (Please be on time) Whether you are booking a private or group tour activity, please be an ethical traveler, it's not respectful make other enthusiastic participants wait in the car or van, if you are having a delay situation (breakfast, electrical, mechanical, etc.) send us an email or text on what app with we will respond right away or if you call for that way, we can sort things out. However, if you are not present or don’t see any cooperation of your part to be on time after 20 minutes would be considered a no show and refunds can not be given.  We enforce this policy because space inside our tours is limited and held for a paying guest until the tour starts. Do not hesitate to contact us, we will be more than happy to help you and make sure you have the most pleasant and satisfactory experience with our company

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Every photo you see has been submitted by a guest who has toured with Jason Solano. Thank you for being great company and thank you to the beauty of Costa Rica for providing us with incredible views.

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